Routing cargo…
Retail import
Retail importer: consolidating 3 forwarders into 1
A Kabul-based retail importer shipping FCL out of Shenzhen and LCL out of Dubai. Three forwarders, three dashboards, one very unhappy ops manager.
Time saved
~14 hrs / week
On-time (Q4)
99.1%
Landed cost
−7.4%
Challenge
Rates and cut-offs on three different portals
Weekly reconciliation of demurrage and detention across carriers
No unified visibility on peak-season allocations
Approach
One booking channel with rate cards published quarterly
Combined FCL + LCL under our weekly consolidation ex-Shenzhen
Single dashboard, single accounts payable contact
Outcome
Ops time on freight halved by month two
First peak season through us: 99.1% on-time
Reduced landed cost via better carrier mix and drawback claims
Illustrative. Details are drawn from real work but generalized. Referenceable customer case studies with names, numbers and contacts are available on request under NDA.
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